In our experience there are 3 essential skills to look for when employing telephone sales people
- Drive/Motivation - It is essential that you look for people with high levels of drive and motivation. This is going to ensure they come to work everyday. These people want to succeed and do well in the company. They usually have a healthy level of competitiveness with it. In the past recruiters have mistaken this skill as someone who has focus and tunnel vision, but we find that Drive and Motivation are not as narrow and people that have tunnel vision do not necessarily have the personality to truly inspire people to purchase.
- Assertiveness - this doesn't mean bolshy or pushy. A good definition of assertive that describes what you are looking for is: Asking for what one wants or acting to get what one wants in a way that respects the rights and feelings of other people. Someone can still be quiet in nature but still act with assertiveness.
- Resilience - This one is big. The ability to deal with all the NOs and keep that smile in your voice and keep calling. Lets face it, telephone sales is not an easy job. You get abused, you get hang ups and often see the worse side of human nature. On the up side, you get to speak with some very interesting people, who treat you with respect and it really is a great grounding. Its not just about objection handling, its about picking yourself up and having the strength to keep going.